DO YOU REFUND?At Harper & Co we want you to be completely happy with your purchase and we have ensured our Return Policy complies with the Fair Trading Standards. However, please choose carefully as we do not give refunds if you change your mind or make a wrong selection. We will provide a full online credit or exchange.
MY DISCOUNT CODE IS NOT WORKING, WHAT DO I DO?
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon checkout to utilise the discount code. If you are still having trouble please email us at email@example.com
WHAT ARE YOUR PAYMENT OPTIONS?
Currently our payment options are PayPal, Afterpay & Eway.
- PayPal is an option that we offer and which you can read more about and how to sign up with them online here.
- Afterpay is relatively new, it allows you to purchase your item/s online and pay later. Information on how to sign up and how to use the service can be found here.
- Eway is our secure online service that allows you to pay with any credit or mastercard. All your card and personal details are protected and private so you can feel secure purchasing your items online.
If you have any questions in regards to any payment option please contact us at firstname.lastname@example.org
I CAN'T WAIT TO RECEIVE MY ORDER, WHEN WILL IT BE COMING?
When your order is shipped you will be provided with a tracking number for your order via email. Please note this email is sent when your order is shipped.
If you have not received a tracking number 48 hours after placing your order or your tracking number is not working please contact us at email@example.com
WHEN WILL MY ORDER ARRIVE?
All orders received by our team are processed within business hours Monday to Friday, if ordered before 2pm it will be sent the same day. All shipping is sent via Australia Post.
Standard - 2 to 7 business days
Express - 1 to 3 business days
HOW DO I RECEIVE FREE SHIPPING?
Simply spend $80 or more per transaction to automatically receive free standard shipping! Or sign up to our newsletter to receive emails when we have free shipping promos!
CAN I CHANGE THE ADDRESS ON MY ORDER?
Unfortunately, the shipping address cannot be changed once an order has been placed, however if for some reason your shipping address is incorrect please email us at firstname.lastname@example.org and we will attempt to change this for you.
CAN I PICK UP MY ORDER INSTORE?
Yes our store is based in Mount Gambier, there is a click and collect option in the checkout area.
WHERE IS MY ORDER COMING FROM?
All orders are shipped from Mount Gambier, South Australia
DO YOU SHIP WORLDWIDE?
Unfortunately we currently do not ship worldwide however we plan to in the future.
ABN: 26 609 868 010